Are YourLuxe® products authentic luxury accessories?

Yes. Every product in the YourLuxe® collection is verified, curated, and backed by our Authenticity Guarantee. We work exclusively with trusted suppliers who meet our premium quality standards. Each piece is inspected before dispatch to ensure it meets the YourLuxe® standard of quiet luxury.

Do you sell designer phone cases for iPhone and Samsung?

Yes. YourLuxe® carries premium designer-inspired phone cases for the latest iPhone models including iPhone 15, iPhone 16, and iPhone 17 Pro Max, as well as selected Samsung Galaxy models. Our cases combine luxury aesthetics with MagSafe compatibility and military-grade drop protection.

How long does delivery take in the UK?

UK Standard Shipping takes 3–5 business days and is free on orders over £50. Express Shipping (1–2 business days) is available for £7.99, and Next Day Delivery is available for £9.99 on orders placed before 1pm Monday to Friday.

What is your returns policy?

We offer a 30-day returns window from the date of delivery. Items must be returned unused, in original packaging with all tags intact. Under UK Consumer Contracts Regulations 2013 you also have a statutory 14-day cancellation right. Contact returns@yourluxe.shop to initiate a return.

Do you ship internationally?

Yes. YourLuxe® ships to Europe (5–10 business days), USA and Canada (7–14 business days), and selected Rest of World destinations (10–21 business days). International shipping rates are calculated at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

Help Centre

Frequently
Asked
Questions

Everything you need to know about our luxury accessories, shipping, returns, and authenticity guarantee.

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Products

7 questions

YourLuxe® phone cases are premium designer-inspired accessories crafted with luxury materials including genuine leather, high-grade silicone, and precision-engineered hard shells. Unlike mass-market cases, each YourLuxe® case is curated with an editorial fashion eye — combining maximum protection with minimal, timeless aesthetics inspired by contemporary luxury houses. Every case is selected for its material quality, precise fit, and lasting appeal.

YourLuxe® carries premium cases for the full iPhone 15, iPhone 16, and iPhone 17 series including Pro and Pro Max variants, as well as selected Samsung Galaxy S and Z Fold models. Each product listing specifies compatible models — always check compatibility before ordering. We update our collection with every major device release to ensure you're never without a luxury option.

Yes. Many YourLuxe® cases are fully MagSafe compatible, featuring built-in magnets that align perfectly with iPhone's MagSafe ecosystem for wireless charging and MagSafe accessories. Each product listing clearly states MagSafe compatibility. Our MagSafe cases provide zero interference with charging speed or field strength.

Our watch band collection features premium straps for Apple Watch, Samsung Galaxy Watch, and classic timepieces — including genuine leather, woven fabric, stainless steel mesh, and silicone sport bands. Each band is selected for material quality and aesthetic refinement. We carry bands that complement luxury watches from Rolex, Omega, TAG Heuer, and Apple Watch Ultra proportions.

YourLuxe® carries a curated edit of designer-inspired premium sunglasses including oversized square frames, cat-eye styles, aviators, and geometric shapes — all with UV400 protection lenses. Our sunglasses are inspired by the aesthetics of luxury houses including Bottega Veneta, Celine, and Saint Laurent, at accessible luxury price points. Each frame is lightweight, durable, and built for everyday editorial wear.

Yes. Our jewellery and accessories collection features premium rings, necklaces, bracelets, and earrings crafted in gold-plated brass, sterling silver, and stainless steel — tarnish-resistant and designed for daily wear. Each piece reflects the YourLuxe® philosophy of quiet luxury: minimal, timeless, and investment-worthy. We also carry premium bags, belts, and lifestyle essentials curated with the same editorial eye.

Care instructions vary by material. Leather products should be kept away from moisture and treated with leather conditioner every few months. Jewellery should be stored in a dry pouch, away from perfumes and chemicals. Phone cases can be wiped clean with a slightly damp microfibre cloth — avoid alcohol-based cleaners on leather finishes. Full care guides are included in each product's packaging.

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Luxury Brands & Inspiration

6 questions

YourLuxe® draws aesthetic inspiration from the quiet luxury movement led by contemporary fashion houses including The Row, Bottega Veneta, Loro Piana, Celine, and Jacquemus. Our curation philosophy mirrors theirs — minimal, intentional, and built for longevity rather than trend. We believe the most refined accessories don't need a logo to communicate their value.

YourLuxe® offers premium designer-inspired accessories at accessible price points — we are not affiliated with, endorsed by, or selling products from Louis Vuitton, Gucci, or any other luxury house. Our products are original YourLuxe® curated pieces that share the aesthetic values of luxury fashion: minimal design, quality materials, and editorial presentation. Think of us as a luxury lifestyle brand in our own right.

Quiet luxury is the fashion philosophy of understated elegance — premium materials, minimal branding, and timeless design over trend-driven statements. It's the aesthetic of The Row, Old Celine, and Loro Piana — where quality speaks without a logo. Every YourLuxe® piece is curated with this philosophy: refined, considered, and built to last far beyond any season.

Yes — we carry a full range of premium Apple accessories including luxury iPhone cases (MagSafe compatible), Apple Watch bands in leather and premium materials, AirPods cases, and MacBook sleeves. Our Apple accessories are designed to complement the clean minimalism of Apple's design language while adding a luxury fashion dimension.

Absolutely. YourLuxe® products make exceptional gifts — our premium packaging, curated presentation, and editorial aesthetic make every order feel like a gift. We offer gift-ready packaging on all orders. Popular gift categories include luxury phone cases, premium watch bands, and jewellery — each presented in YourLuxe® signature packaging with a premium feel from the moment it's unboxed.

While brands like Casetify focus on customisation and bold graphics, and Pela Case focuses on sustainability, YourLuxe® occupies a distinct space: editorial luxury aesthetics. Our curation is inspired by fashion houses — minimal, premium, and timeless. We prioritise material quality and quiet design over logo placement or novelty prints. For customers who want their accessories to feel like fashion, not tech, YourLuxe® is the choice.

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Shipping & Delivery

5 questions

Standard Shipping takes 3–5 business days and is free on orders over £50. Express Shipping (1–2 business days) is £7.99. Next Day Delivery is £9.99 on orders placed before 1pm Monday–Friday. All orders are processed within 1–3 business days before dispatch. You'll receive a tracking confirmation email as soon as your order ships.

Yes — free standard UK shipping on all orders over £50. For orders under £50, standard shipping is £3.99. We believe luxury should extend to the delivery experience, which is why all orders ship in premium packaging regardless of order value.

Yes. We ship to Europe (5–10 days), USA & Canada (7–14 days), and selected Rest of World destinations (10–21 days). Rates are calculated at checkout. International orders may be subject to customs duties and import taxes which are the responsibility of the customer. We ship with tracked services on all international orders.

Once your order is dispatched, you'll receive a tracking number by email within 24 hours. Use this number on the carrier's website (Royal Mail, DPD, DHL, or FedEx depending on your location and shipping option). If you haven't received a tracking email within 3 business days of ordering, check your spam folder or contact us.

If your order hasn't arrived within the expected timeframe, first check your tracking link. If tracking shows no update for more than 5 business days, contact us at Contact@yourluxe.shop and we will investigate with the carrier immediately. We take delivery seriously — if your order is confirmed lost, we will resend or fully refund you without hesitation.

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Returns & Refunds

4 questions

We offer a 30-day returns window from the date of delivery — extended beyond the statutory 14-day UK Consumer Contracts Regulations right. Items must be returned unused, unworn, with original packaging and tags intact. Email returns@yourluxe.shop with your order number to start a return. Refunds are processed within 5–10 business days of us receiving the item.

For standard returns (change of mind), return shipping is at the customer's cost. We recommend using a tracked service and keeping your proof of postage. If your item is faulty, damaged, or incorrect, we will provide a free prepaid return label at no cost to you. We always cover return costs when the fault is on our side.

Once we receive and inspect your return, refunds are processed within 5–10 business days back to your original payment method. You'll receive an email confirmation when your refund has been issued. Bank processing times may add 2–5 additional business days depending on your card provider.

We're sorry to hear that. Please contact us within 48 hours of delivery with your order number and clear photographs of the damage. Under the UK Consumer Rights Act 2015, you are entitled to a full refund, replacement, or repair. We will arrange a free prepaid return label and resolve your issue as a priority — no questions asked.

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Authenticity & Quality

4 questions

Yes — every YourLuxe® product comes with our Authenticity Guarantee. We work exclusively with verified, trusted suppliers who meet our strict quality standards. Every item is inspected before dispatch. We do not sell counterfeit goods of any kind — our products are original YourLuxe® curated pieces, not imitations of other brands.

We use premium materials throughout our collection: full-grain and PU leather for cases and bags, 316L stainless steel for jewellery, Makrofol® polycarbonate for hard-shell cases, Alcantara® microfibre for interior linings, and UV400-rated lenses for sunglasses. Material details are listed on every product page so you know exactly what you're buying.

All YourLuxe® products are covered by the UK Consumer Rights Act 2015, which provides statutory rights for up to 6 years for products not of satisfactory quality. Additionally, we offer a 6-month quality guarantee on all products — if something fails due to a manufacturing defect within 6 months, contact us and we'll replace or refund it.

YourLuxe® is built on the opposite philosophy to fast fashion. We curate fewer pieces, with better materials, designed to last. Our editorial approach means we only add products that genuinely meet our luxury standard — we're not chasing volume or trends. Every piece in our collection is intended to outlast the season it was bought in, both in quality and in style.

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Payments & Pricing

3 questions

We accept all major payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. All transactions are processed securely via Shopify Payments with 256-bit SSL encryption. We never store your card details. All prices are displayed in GBP (£) and include VAT where applicable.

Yes — YourLuxe® uses Shopify's fully PCI-DSS compliant checkout with 256-bit SSL encryption on every transaction. Your payment data is processed directly by Shopify Payments or PayPal — we never see or store your card details. Look for the padlock in your browser's address bar as confirmation of our secure connection.

Yes. Join The Inner Circle — our newsletter — for 10% off your first order, early access to new collections, and exclusive members-only drops. Discount codes can be entered at checkout. We also run seasonal promotions — follow us on Instagram and TikTok to never miss an offer. Sign up via the footer of any page on yourluxe.shop.

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